Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected on the eg888 platform, how it is used, and how it is kept secure.
Introduction & Scope
This privacy policy applies to all users of the eg888 platform.
eg888 ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your"). This privacy policy describes what information we collect when you register, log in, or use the services on eg888, how we use that information, and how we keep your information secure.
By using our website or services, you are considered to have agreed to the terms of this policy. If you do not agree with this policy, you are requested to refrain from using our platform.
This policy may be updated from time to time. We will notify you through appropriate notice before any changes take effect.
What Information We Collect
The following types of information may be collected to improve your experience on the eg888 platform.
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number (at the time of verification)
- Photo or scanned copy of ID (during the KYC process)
Contact Information
- Mobile number
- Email address
- Current address (where applicable)
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Transaction history and amounts
- Deposit and withdrawal records
Technical Information
- IP address
- Browser and device type
- Cookies and session data
- Login time and activity logs
How Collected Information Is Used
Your information is used for specific and legitimate purposes.
eg888 uses your information for the following purposes:
- Account management: To complete the registration, login, and account verification process.
- Identity verification (KYC): To ensure a safe environment and prevent access by minors (under 21).
- Transaction processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, or Upay.
- Service improvement: To improve platform performance and user experience.
- Customer support: To resolve your issues via live chat or email.
- Fraud prevention: To detect unauthorized access, deception, and suspicious activity.
- Legal obligations: To comply with applicable laws and regulations.
- Marketing communications: To inform you about bonuses, promotions, and offers with your consent.
We will never use your information for unnecessary or irrelevant purposes. A minimum data collection principle is followed for each use case.
Storage & Protection of Information
eg888 follows industry-standard security practices to protect your data.
Security Measures
eg888 uses the following technologies and methods to protect your personal and financial information:
- All data transfers are secured using SSL (Secure Sockets Layer) encryption technology.
- Stored data is kept secure through server-side encryption.
- Regular security audits and vulnerability assessments are conducted.
- Only authorized personnel can access sensitive information.
- Two-Factor Authentication is available.
Retention Period
We retain your information only for as long as it is necessary or legally required:
- Information for active accounts is retained for as long as the account remains open.
- After an account is closed, information may be retained for as long as necessary to meet legal obligations.
- Financial transaction records are retained for the period required under legal guidelines.
- Marketing-related information is deleted as soon as consent is withdrawn.
Sharing Information with Third Parties
We do not sell your information. However, it may be shared with third parties in certain circumstances.
When Information May Be Shared
eg888 never sells, rents, or commercially transfers your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay.
- Technology service providers: With organizations that perform server maintenance, analytics, or security services on our behalf — and only within the scope of those specific tasks.
- Law enforcement agencies: Information may be provided to relevant authorities as part of a valid court order or legal process.
- Fraud prevention agencies: Necessary information may be provided to regulatory bodies to prevent fraud and money laundering.
- Business transfers: In the event of a company merger, acquisition, or asset transfer, user information may pass to the relevant parties — however, the terms of this policy will remain in effect.
Cookies & Tracking Technologies
eg888 uses cookies to ensure the website operates smoothly.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform. Disabling them will prevent the site from working properly.
Analytics Cookies
These cookies are used to understand how users interact with the platform. They collect information such as which pages are visited most and how long users stay.
Preference Cookies
These cookies are used to store language preferences, display settings, and personalized experiences. They make your next visit easier and more convenient.
You can disable or delete cookies through your browser settings. However, disabling cookies may cause some eg888 services to not work properly. Refer to your browser's help section for information on managing cookies.
We do not use third-party cookies or cross-site tracking technologies to monitor your activity on other websites.
Your Rights & Controls
You have control over your own information.
As a user of the eg888 platform, you have the following rights:
If you want to know what information we hold about you, please contact us.
You have the right to request correction of any inaccurate or incomplete information.
You may request deletion of information that falls outside of legal obligations.
You have the ability to withdraw consent given for marketing communications at any time.
You have the right to receive information relating to you in a structured and portable format.
In certain circumstances, you may request that restrictions be placed on the processing of your information.
To exercise these rights, please contact the support team. We provide assistance via live chat 24 hours a day, seven days a week, and also by email.
Protection of Minors
eg888 strictly follows a 21+ age policy.
Strict 21+ Age Policy
eg888 is a platform operated exclusively for adult users aged 21 and above. We do not knowingly collect any personal information from minors.
Age verification is mandatory during the registration process. If we suspect that a user is under 21 years of age, the account will be suspended immediately and all associated information will be securely deleted.
If you become aware that an underage member of your family is using this platform, please notify our support team immediately.
Policy Changes & Updates
This policy may be updated as circumstances change over time.
eg888 reserves the right to change or update this privacy policy at any time. If any significant changes are made to the policy:
- You will be notified via a notice on the website or by email.
- The effective date of the change will be clearly stated.
- Continuing to use the website after a change is made will be considered as your agreement to the new policy.
- For significant changes, you will be given sufficient time before the new policy takes effect.
We recommend that you review this policy regularly so that you remain informed about how your information is being used.
Privacy Contact
For any questions or requests regarding the privacy policy, please contact our support team.
Support & Contact
Our support team is available on live chat seven days a week, twenty-four hours a day.
Support is available in both Bengali and English.
Learn More
Read other important pages related to the privacy policy: